Monitoring

Language Empire randomly monitors its interpreters for quality assurance and the monitored interpreter receives an overall rating on the quality of their interpretation.

Our training is viewed as a key strategic tool by Language Empire management. With technology readily available, it’s not what we have, but how we use it that counts. Our training manager Vanessa Panic says: “New product technologies [have] become secondary; new process technologies [have] become primary. And we strongly believe that the resources that we spend on education and skills development of our employees and independent contractors will be the dominant competitive advantage over our competition.”

In order to ensure complete customer satisfaction, we operate an aggressive monitoring system of our interpretation assignments

Our technology allows us to monitor real-time calls in progress.
We take advantage of this technology by randomly monitoring different assignments. Through this quality control program, we continually evaluate and develop programs for our Interpreter.


	Monitoring Language Empire randomly monitors its interpreters for quality assurance and the monitored interpreter receives an overall rating on the quality of their interpretation. Our training is viewed as a key strategic tool by Language Empire management. With technology readily available, it’s not what we have, but how we use it that counts. Our training manager Vanessa Panic says: “New product technologies [have] become secondary; new process technologies [have] become primary. And we strongly believe that the resources that we spend on education and skills development of our employees and independent contractors will be the dominant competitive advantage over our competition.” In order to ensure complete customer satisfaction, we operate an aggressive monitoring system of our interpretation assignments Our technology allows us to monitor real-time calls in progress. We take advantage of this technology by randomly monitoring different assignments. Through this quality control program, we continually evaluate and develop programs for our Interpreter.