Quality Assurance
Language Empire has the most robust quality assurances in place, which are strictly implemented to the everyday running of our business. Language Empire always updates and improves its services at the very earliest opportunity to ensure all customers enjoy the benefits of a quality service. We are quick to identify our weaknesses and believe we run a water tight service built on a solid foundation which means we dn’t have to go back and amend our business plans to provide a high quality service because we have already achieved this.
We provide training and information to all our experienced and qualified interpreters. All Interpreters will be provided information on your organisation sector to ensure a smooth. Delivery of language service and to make the job of the customer easier.
We are ISO9001 certified, we have the BS: EN international standard for Translation services. We are also members of the Association of Translation Companies and furthermore approved members of the Recruitment and Employent Confederation.
Our quality assurance in employment and delivery ensures that all our associates have a Criminal Record Bureau (CRB) clearance. They are bound by a strict ‘Professional Code of Conduct’, which includes confidentiality, and all associates carry company photo I.Ds.
We are fully backed by valuable resources to provide an excellent service. We have committed company directors, finance managers, office Managers and recruitment managers for each Language Empire office, backed by a Language Empire advisor with 30 years experience.
Language Empire has company policies for sub-contractors, internal administrative staff and directors which it strictly follows in order to provide a quality service. All our staff are energetic and talented and are a driving force necessary for a fast growing language company that relies on fast communications and responses to run efficiently and effectively. We have a web master who looks after all internet and IT aspects of our business. Also we have qualified, experienced and friendly staff and very reliable freelancers.
Why you should use the services Language Empire
All of our Interpreters
- Are qualified at intermediate or advanced level
- Have internationally recognised qualifications in relevant languages
- Undergo strict selection and appointment procedures
- Carry our company ID
- Have a Basic Police Check and Enhanced CRB clearance
- Are regularly monitored
- Follow a strict professional code of conduct
- Have expertise in specific work areas (eg. health care, various public sector and private sector).
- Are provided with basic in-house training
- Are provided with an insight into certain specific organisation to increase their knowledge of the Public Sector. Our training methods include written information and internet information.
- Are provided with in-house training sessions with professionals specific to a public sector organisation.
Please contact us to receive our ‘Recruitment Vetting and Training Management Policy’
Our company
- Specialises in providing language services to public sector organisations.
- Is ISO 9001 certified.
- Is a approved member of the ‘Recruitment and Employment Confederation’.
- Is a member of the Association of Translation Companies.
- Is registered in England and Wales as a Limited Company.
- Is Data Protection registered.
- Is VAT registered.
- Has a large bank of face to face interpreters in the UK.
- Has professional indemnity insurance cover of up to a £2m.
- Has Public and Employers’ liability insurance.
- Provides services in over 300 languages and dialects.
- Offers a unique quality-assured ‘Service Guarantee’.
- Does not demand a contract commitment.
- Has earned excellent feedback reputation.
- Employs professionally committed and friendly staff.
- Can help you with urgent bookings.
- Offers a 24-hour service.
- Offers a competitive price structure for one-off jobs and contract work.
- Offers a flexible payment term of 21, 30 or 40 days.
- Offers Face to Face & Telephone Interpreting, Translation Services.
- Offers other Language Services Click here to view all our services.
- Language Empire can save you £££’s, we will beat any written quotation.
- Has a ‘Unique’ on-line booking system. e-Language Service Manager™.
- Strictly monitors ‘Customer’ and ‘Client/Patient’ satisfaction.
