| Month | Year | Total F2C Requests | 1 Y |
1 N |
2 Y |
2 N |
3 Y |
3 N |
4 Y |
4 N |
5 Y |
5 N |
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec |
2009 2009 2009 2009 2009 2009 2009 2009 2009 2009 2009 2009 |
150 123 256 247 200 430 250 |
140 140 135 135 135 140 140 |
10 10 15 15 15 10 10 |
140 140 135 135 135 140 140 |
10 10 15 15 15 10 10 |
140 140 140 140 140 140 140 |
10 10 10 10 10 10 10 |
140 140 140 140 140 140 140 |
10 10 10 10 10 10 10 |
135 140 140 140 140 140 140 |
15 10 10 10 10 10 10 |
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Quick Feedback
We rely heavily on the feedback we receive so we can ensure that all aspects of the service are provided with great care and excellence. We provide an ongoing training strategy for our Interpreters so that they provide and maintain a high standard of service on an ongoing basis.
After every assignment, the Interpreter must ask for the ‘quick feedback’ section to be filled in. The statistics we provide for this section is as followed; Number of Interpreters who:
1. arrived on time / were late
2. wore their ID card / didn’t wear their ID card
3. introduced themselves / didn’t introduce themselves
4. showed good customer care / didn’t show good customer care
5. dressed appropriately / didn’t dress appropriately
After every assignment, the Interpreter must ask for the ‘quick feedback’ section to be filled in. The statistics we provide for this section is as followed; Number of Interpreters who:
1. arrived on time / were late
2. wore their ID card / didn’t wear their ID card
3. introduced themselves / didn’t introduce themselves
4. showed good customer care / didn’t show good customer care
5. dressed appropriately / didn’t dress appropriately
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